Politique de remboursement

Refund Policy

Knockout: 60-day first-order satisfaction guarantee

Try your first Knockout order for 60 days from delivery. If you are not satisfied, email info@eudorashops.com with your order number within that period to request a refund. One bottle may be opened or empty. For bundles, all remaining bottles must be unopened and returned with the opened or empty bottle, following our return instructions. The guarantee covers the amount paid for Knockout in your first order; it does not automatically cover subscription renewals. Return shipping is paid by the customer, except where we are responsible for a faulty, damaged or incorrect item or applicable law requires otherwise.

We process eligible refunds to the original payment method within 7 business days of receiving the return or proof of return shipment. Your payment provider may need additional processing time. This Knockout guarantee takes priority over the health and wellness exclusion below. Any longer guarantee expressly offered with your purchase will be honored. Cancelling a subscription and requesting a refund are separate actions; contact us if you need both. Your mandatory consumer rights are unaffected.

Standard returns for other products

Are you not satisfied with your order? We’re very sorry to hear that, so let us know what we can do to make you happy. :)

You can return your product within 30 days, and we will ensure that the purchase amount is refunded to your account within 7 business days.

Easy Returns in 3 Steps!

Step 1: Fill out the return form. (Request via email)

Step 2: Send your order.
Send the items along with the completed return form to the address specified in our Terms and Conditions and on the return form. Please make sure to include a track-and-trace code with your package. As the sender, you are fully responsible for the return shipping costs.

Step 3: Upon receiving a shipping receipt or the returned goods, you will receive your refund within 7 business days